Frequently Asked Questions
Everything you need to know about shopping with Olivia Grace.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a tracking link so you can monitor your package's journey in real-time.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your items sooner.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Do you offer international shipping?
Currently, Olivia Grace ships to select international locations. Shipping rates and delivery times vary by country and will be calculated at the final stage of checkout.
Are your products covered by a warranty?
Yes, we stand by the quality of our curated collection. Most products come with a one-year manufacturer's warranty against defects to ensure you are completely satisfied with your purchase.